Siebel 8.0 Essentials (Siebel)

Using Siebel CRM

• Understanding Siebel Applications
• Navigating Siebel Applications
• Working with Siebel Data

Controlling Access to Data

• Responsibilities and Views
• Users, Positions, and Organizations
• Implementing the Company Structure
• Controlling Access to Customer Data
• Controlling Access to Master Data

The Siebel Web Architecture

• The Siebel Web Client
• The Siebel Enterprise
• The Siebel Gateway Name Server
• The Siebel Server
• The Siebel Web Server Extension
• The Siebel Filesystem
• The Siebel Database Server

Managing the Siebel Enterprise

• Components and Parameters
• Server Management

Siebel Client Types

• The Siebel Web Client
• The Siebel Mobile Web Client
• The Siebel Wireless Web Client
• The Siebel Handheld Client
• The Siebel Developer Web Client

Installation and Security

• Securing Access to the Application
• Installing Siebel Applications

The Siebel Application Architecture

• Siebel Object Types and Object Definitions
• The Siebel Data Model
• Business Components
• Party Business Components
• Business Objects

Configuring Siebel Applications

• Configuration Strategy
• Setting Up a Developer
• Managing Object Definitions
• Configuring User Interface Objects
• Configuring Business Layer Objects
• Configuring Data Layer Objects

Automating Business Processes

• Siebel Business Services
• Building and Testing Siebel Workflows
• Deploying and Invoking Siebel Workflows
• The Task UI
• Creating a Task
• Siebel Business Rules
• Creating Siebel Business Rules

Assignment Manager

• Assignment Rules
• Tailoring Assignments
• Invoking Assignment Manager

Data Integration

• Introducing Enterprise Integration Manager
• Creating Data Maps
• Running Enterprise Integration Manager

Application Deployment Manager

• Introducing Application Deployment Manager
• Deploying Application Customizations.