XenApp and XenDesktop Help Desk Support
Capacitación laboral
En Miguel Hidalgo
*Precio estimado
Importe original en USD:
$ 1,000
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-
EDUCA BUSINESS SCHOOL.
Maestría En línea$ 16,268.48 $ 21,149.02*Precio estimado
Importe original en EUR:
900 € 1,170 €
-
TecGurus
Curso En línea$ 5,352 $ 7,137 -
Belatrix Training Center
Curso En línea$ 5,220 -
Andes, Analisis Y Desarrollo
Curso Ciudad de México / Presencial 16h$ 3,500 -
ATX LEARNING CENTER
Curso En líneaPrecio a consultar -
Centraltech
Curso En línea$ 7,612 IVA inc. -
Blue Core
Curso En línea$ 9,000 más IVA
Descripción
-
Tipología
Capacitación laboral
-
Lugar
Miguel hidalgo
-
Horas lectivas
14h
-
Duración
2 Días
-
Inicio
Fechas disponibles
The Citrix XenApp and XenDesktop Help Desk Support course provides help desk representatives with the skills required to effectively troubleshoot and resolve user issues faster, prevent issues from reoccurring and use the proper consoles during troubleshooting to quickly determine the root cause of user issues within a XenApp or XenDesktop 7.x environment
Precisiones importantes
Documentos
- CXD_105_Citrix_XenApp_and_XenDesktop_Help_Desk_Support.pdf
Sedes y fechas disponibles
Ubicación
Inicio
Inicio
Acerca de este curso
Students will leave class with the ability to troubleshoot user issues, including interpreting user needs, asking the proper questions to resolve common issues, and applying documentation practices when troubleshooting to ensure a smooth transition when escalation is necessary.
This course is intended for help desk representatives support XenApp and XenDesktop 7.x users.
Before taking this course, Citrix recommends that students:
- An understanding of server, desktop and application virtualization concepts
Certified Instructor and materials
Master Citrix Certified Instructor
Opiniones
Materias
- Redes
- Computadoras
- Conectividad redes
- Redes de datos
- Redes digitales
- Seguridad informática
- Servidor de contenidos
- Electrónica de microprocesadores
- Instalación
- Seguridad en internet
Profesores
Verónica García Morales
Instructor/Consultor
2012 Outstanding Customer Satisfaction Award IBM Latin America Febrero 2013 Citrix Certified Instructor 2013 for Virtualization Enero 2013 Citrix Certified Administrator for Citrix XenServer 6 Enero 2013 Citrix Certified Advanced Administrator for Citrix XenApp 6 Enero 2013 Citrix Certified Instructor 2012 for Virtualization Enero 2012 Citrix Certified Administrator for Citrix XenDesktop 5 Diciembre 2011 Americas Master CCI Pilot 2011 Mayo 2011 Citrix Certified Administrator for Citrix XenApp 6 Marzo 2011 Citrix Certified Instructor 2011 for Virtualization
Programa académico
Topic Outline
Provided is the topic outline for the Citrix XenApp and XenDesktop Help Desk Support course:
Supporting XenApp and XenDesktop as a Help Desk Representative
§ XenApp and XenDesktop 7.x Architecture
§ XenApp and XenDesktop 7.x Infrastructure
§ Overview of the Help Desk
Configuring Citrix Receiver and Using Citrix StoreFront
§ Authentication to a XenApp or XenDesktop Environment
§ Understanding Citrix Receiver
§ Navigating Receiver
§ Troubleshooting Receiver Issues
Researching Issues with Citrix Studio
§ Delegated Administration
§ Working with Machine Catalogs
§ Working with Delivery Groups
§ Understanding Citrix Policies
§ Understanding End-User Profiles
§ Troubleshooting Policies
Printing in a XenApp and XenDesktop Environment
§ Printing Concepts
§ Architecture
§ Default Printing Behavior
§ Printer Provisioning
§ Citrix Universal Print Driver and Server
§ Troubleshooting Printing Issues
Resolving Issues Using Citrix
§ Citrix Director
§ Viewing User Details
§ Interacting with the End User
§ Resolving End-User Issues
§ Monitoring with the Director Dashboard
§ Troubleshooting Director Issues
Información adicional
¿Necesitas un coach de formación?
Te ayudará a comparar y elegir el mejor curso para ti y a financiarlo en cómodas cuotas mensuales.
XenApp and XenDesktop Help Desk Support
*Precio estimado
Importe original en USD:
$ 1,000
-
EDUCA BUSINESS SCHOOL.
Maestría En línea$ 16,268.48 $ 21,149.02*Precio estimado
Importe original en EUR:
900 € 1,170 €
-
TecGurus
Curso En línea$ 5,352 $ 7,137 -
Belatrix Training Center
Curso En línea$ 5,220 -
Andes, Analisis Y Desarrollo
Curso Ciudad de México / Presencial 16h$ 3,500 -
ATX LEARNING CENTER
Curso En líneaPrecio a consultar -
Centraltech
Curso En línea$ 7,612 IVA inc. -
Blue Core
Curso En línea$ 9,000 más IVA