Capability-Operational Support & Analysis (OSA)

Objetivo del curso: Long gone are the days where the datacenter was in the basement and the. helpless desk was a necessary evil. Today, businesses are irreversibly dependent upon their technology, and real dollars are lost when those services are not available. The ITIL Version 3 (V3) Capability Course. Operational Support and Analysis (OSA). provides the best practice process knowledge required to monitor, deliver and support the IT services required to meet the business; needs, while preventing and reducing the costs of outages and lost productivity. Destinatarios del curso: The primary audience is: -IT/Business Professionals and Process Owners requiring deep role-based knowledge of the OSA processes -Individuals seeking to achieve the ITIL Master or ITIL Expert™ Certification