Lifecycle-Service Operation (SO)

Objetivo del curso: The constant barrage of new technologies and ever evolving business requirements demands an updated approach to IT Service Operation. Based on the Service Operation publication of the ITIL V3 core library, this course provides best-practice advice and guidance on all aspects of managing the day-to-day operation of an organization IT Services. Destinatarios del curso: The primary audience is: ? CIOs, CTOs, IT and Business Professionals and Process Owners involved in the ongoing management, coordi-nation and integration of operation activities within the Service Lifecycle ? Individuals who require a detailed understanding of the ITIL Service Operation stage and how it may be implemented to enhance the quality of IT service provision within an organization ? Individuals seeking to achieve the ITIL Master or ITIL Expert™ Certification