Making It Happen

 (próximamente Disponible en Español)

Course content

Module One: It’s Who You Are—Coaching From Within

• A definition of high-quality coaching
• Understanding the impact of managing with integrity
• Creating a coaching mission statement

Module Two: The Measures of Success—Tools to Measure Performance

• Understanding productivity and quality measurements
• Setting performance Standards and Objectives
• Evaluating your assessment forms

Module Three: Aiming High—Setting Team and Individual Goals

• Crafting meaningful goals
• Setting team goals
• Setting individual goals

Module Four: Tuning In—Tips and Techniques for Observing Performance

• Methods of monitoring performance
• Determining how often to monitor
• Preparing to give feedback

Module Five: In a Flash—The Art of Giving Quick Feedback

• Praising strong performance
• Refining performance that is almost—but not quite—correct
• Correcting poor performance

Module Six: Playing It Back—Conducting One-on-One Review Sessions

• Methods of tracking performance
• Analyzing performance
• Leading a review session

Module Seven: Taking It Out—Dealing With Challenging Situations

• Troubleshooting performance issues
• Discussing negotiable performance issues
• Resolving non-negotiable performance issues