La respuesta correcta: cómo atender quejas y reclamaciones

Comercio Internacional Mexicano

$ 2,100
más IVA
Compara este curso con otros similares
Ver más cursos similares

Información importante

  • Taller
  • Distrito federal
  • 4 horas de clase
Descripción

Información importante
Instalaciones

Dónde se imparte y en qué fechas

Inicio Ubicación
Consultar
Distrito Federal
Insurgentes Sur 1915 Int. 702 Guadalupe Inn. C.P. 01020, México, D.F, 01020, Distrito Federal, México
Ver mapa

Programa académico

Normal021falsefalsefalseES-MXX-NONEX-NONEMicrosoftInternetExplorer4DefSemiHidden="true" DefQFormat="false" DefPriority="99"LatentStyleCount="267"UnhideWhenUsed="false" QFormat="true" Name="Normal" /UnhideWhenUsed="false" QFormat="true" Name="heading 1" /UnhideWhenUsed="false" QFormat="true" Name="Title" /UnhideWhenUsed="false" QFormat="true" Name="Subtitle" /UnhideWhenUsed="false" QFormat="true" Name="Strong" /UnhideWhenUsed="false" QFormat="true" Name="Emphasis" /UnhideWhenUsed="false" Name="Table Grid" /UnhideWhenUsed="false" QFormat="true" Name="No Spacing" /UnhideWhenUsed="false" Name="Light Shading" /UnhideWhenUsed="false" Name="Light List" /UnhideWhenUsed="false" Name="Light Grid" /UnhideWhenUsed="false" Name="Medium Shading 1" /UnhideWhenUsed="false" Name="Medium Shading 2" /UnhideWhenUsed="false" Name="Medium List 1" /UnhideWhenUsed="false" Name="Medium List 2" /UnhideWhenUsed="false" Name="Medium Grid 1" /UnhideWhenUsed="false" Name="Medium Grid 2" /UnhideWhenUsed="false" Name="Medium Grid 3" /UnhideWhenUsed="false" Name="Dark List" /UnhideWhenUsed="false" Name="Colorful Shading" /UnhideWhenUsed="false" Name="Colorful List" /UnhideWhenUsed="false" Name="Colorful Grid" /UnhideWhenUsed="false" Name="Light Shading Accent 1" /UnhideWhenUsed="false" Name="Light List Accent 1" /UnhideWhenUsed="false" Name="Light Grid Accent 1" /UnhideWhenUsed="false" Name="Medium Shading 1 Accent 1" /UnhideWhenUsed="false" Name="Medium Shading 2 Accent 1" /UnhideWhenUsed="false" Name="Medium List 1 Accent 1" /UnhideWhenUsed="false" QFormat="true" Name="List Paragraph" /UnhideWhenUsed="false" QFormat="true" Name="Quote" /UnhideWhenUsed="false" QFormat="true" Name="Intense Quote" /UnhideWhenUsed="false" Name="Medium List 2 Accent 1" /UnhideWhenUsed="false" Name="Medium Grid 1 Accent 1" /UnhideWhenUsed="false" Name="Medium Grid 2 Accent 1" /UnhideWhenUsed="false" Name="Medium Grid 3 Accent 1" /UnhideWhenUsed="false" Name="Dark List Accent 1" /UnhideWhenUsed="false" Name="Colorful Shading Accent 1" /UnhideWhenUsed="false" Name="Colorful List Accent 1" /UnhideWhenUsed="false" Name="Colorful Grid Accent 1" /UnhideWhenUsed="false" Name="Light Shading Accent 2" /UnhideWhenUsed="false" Name="Light List Accent 2" /UnhideWhenUsed="false" Name="Light Grid Accent 2" /UnhideWhenUsed="false" Name="Medium Shading 1 Accent 2" /UnhideWhenUsed="false" Name="Medium Shading 2 Accent 2" /UnhideWhenUsed="false" Name="Medium List 1 Accent 2" /UnhideWhenUsed="false" Name="Medium List 2 Accent 2" /UnhideWhenUsed="false" Name="Medium Grid 1 Accent 2" /UnhideWhenUsed="false" Name="Medium Grid 2 Accent 2" /UnhideWhenUsed="false" Name="Medium Grid 3 Accent 2" /UnhideWhenUsed="false" Name="Dark List Accent 2" /UnhideWhenUsed="false" Name="Colorful Shading Accent 2" /UnhideWhenUsed="false" Name="Colorful List Accent 2" /UnhideWhenUsed="false" Name="Colorful Grid Accent 2" /UnhideWhenUsed="false" Name="Light Shading Accent 3" /UnhideWhenUsed="false" Name="Light List Accent 3" /UnhideWhenUsed="false" Name="Light Grid Accent 3" /UnhideWhenUsed="false" Name="Medium Shading 1 Accent 3" /UnhideWhenUsed="false" Name="Medium Shading 2 Accent 3" /UnhideWhenUsed="false" Name="Medium List 1 Accent 3" /UnhideWhenUsed="false" Name="Medium List 2 Accent 3" /UnhideWhenUsed="false" Name="Medium Grid 1 Accent 3" /UnhideWhenUsed="false" Name="Medium Grid 2 Accent 3" /UnhideWhenUsed="false" Name="Medium Grid 3 Accent 3" /UnhideWhenUsed="false" Name="Dark List Accent 3" /UnhideWhenUsed="false" Name="Colorful Shading Accent 3" /UnhideWhenUsed="false" Name="Colorful List Accent 3" /UnhideWhenUsed="false" Name="Colorful Grid Accent 3" /UnhideWhenUsed="false" Name="Light Shading Accent 4" /UnhideWhenUsed="false" Name="Light List Accent 4" /UnhideWhenUsed="false" Name="Light Grid Accent 4" /UnhideWhenUsed="false" Name="Medium Shading 1 Accent 4" /UnhideWhenUsed="false" Name="Medium Shading 2 Accent 4" /UnhideWhenUsed="false" Name="Medium List 1 Accent 4" /UnhideWhenUsed="false" Name="Medium List 2 Accent 4" /UnhideWhenUsed="false" Name="Medium Grid 1 Accent 4" /UnhideWhenUsed="false" Name="Medium Grid 2 Accent 4" /UnhideWhenUsed="false" Name="Medium Grid 3 Accent 4" /UnhideWhenUsed="false" Name="Dark List Accent 4" /UnhideWhenUsed="false" Name="Colorful Shading Accent 4" /UnhideWhenUsed="false" Name="Colorful List Accent 4" /UnhideWhenUsed="false" Name="Colorful Grid Accent 4" /UnhideWhenUsed="false" Name="Light Shading Accent 5" /UnhideWhenUsed="false" Name="Light List Accent 5" /UnhideWhenUsed="false" Name="Light Grid Accent 5" /UnhideWhenUsed="false" Name="Medium Shading 1 Accent 5" /UnhideWhenUsed="false" Name="Medium Shading 2 Accent 5" /UnhideWhenUsed="false" Name="Medium List 1 Accent 5" /UnhideWhenUsed="false" Name="Medium List 2 Accent 5" /UnhideWhenUsed="false" Name="Medium Grid 1 Accent 5" /UnhideWhenUsed="false" Name="Medium Grid 2 Accent 5" /UnhideWhenUsed="false" Name="Medium Grid 3 Accent 5" /UnhideWhenUsed="false" Name="Dark List Accent 5" /UnhideWhenUsed="false" Name="Colorful Shading Accent 5" /UnhideWhenUsed="false" Name="Colorful List Accent 5" /UnhideWhenUsed="false" Name="Colorful Grid Accent 5" /UnhideWhenUsed="false" Name="Light Shading Accent 6" /UnhideWhenUsed="false" Name="Light List Accent 6" /UnhideWhenUsed="false" Name="Light Grid Accent 6" /UnhideWhenUsed="false" Name="Medium Shading 1 Accent 6" /UnhideWhenUsed="false" Name="Medium Shading 2 Accent 6" /UnhideWhenUsed="false" Name="Medium List 1 Accent 6" /UnhideWhenUsed="false" Name="Medium List 2 Accent 6" /UnhideWhenUsed="false" Name="Medium Grid 1 Accent 6" /UnhideWhenUsed="false" Name="Medium Grid 2 Accent 6" /UnhideWhenUsed="false" Name="Medium Grid 3 Accent 6" /UnhideWhenUsed="false" Name="Dark List Accent 6" /UnhideWhenUsed="false" Name="Colorful Shading Accent 6" /UnhideWhenUsed="false" Name="Colorful List Accent 6" /UnhideWhenUsed="false" Name="Colorful Grid Accent 6" /UnhideWhenUsed="false" QFormat="true" Name="Subtle Emphasis" /UnhideWhenUsed="false" QFormat="true" Name="Intense Emphasis" /UnhideWhenUsed="false" QFormat="true" Name="Subtle Reference" /UnhideWhenUsed="false" QFormat="true" Name="Intense Reference" /UnhideWhenUsed="false" QFormat="true" Name="Book Title" / /* Font Definitions */ {font-family:"Cambria Math"; panose-1:2 4 5 3 5 4 6 3 2 4; mso-font-charset:1; mso-generic-font-family:roman; mso-font-format:other; mso-font-pitch:variable; mso-font-signature:0 0 0 0 0 0;} {font-family:Calibri; panose-1:2 15 5 2 2 2 4 3 2 4; mso-font-charset:0; mso-generic-font-family:swiss; mso-font-pitch:variable; mso-font-signature:-1610611985 1073750139 0 0 159 0;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {mso-style-unhide:no; mso-style-qformat:yes; mso-style-parent:""; margin-top:0cm; margin-right:0cm; margin-bottom:10.0pt; margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:Calibri; mso-fareast-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi; mso-fareast-language:EN-US;}.MsoChpDefault {mso-style-type:export-only; mso-default-props:yes; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:Calibri; mso-fareast-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi; mso-fareast-language:EN-US;}.MsoPapDefault {mso-style-type:export-only; margin-bottom:10.0pt; line-height:115%;} {size:612.0pt 792.0pt; margin:70.85pt 3.0cm 70.85pt 3.0cm; mso-header-margin:35.4pt; mso-footer-margin:35.4pt; mso-paper-source:0;}div.Section1 {page:Section1;}--/* Style Definitions */table.MsoNormalTable{mso-style-name:"Tabla normal";mso-tstyle-rowband-size:0;mso-tstyle-colband-size:0;mso-style-noshow:yes;mso-style-priority:99;mso-style-qformat:yes;mso-style-parent:"";mso-padding-alt:0cm 5.4pt 0cm 5.4pt;mso-para-margin-top:0cm;mso-para-margin-right:0cm;mso-para-margin-bottom:10.0pt;mso-para-margin-left:0cm;line-height:115%;mso-pagination:widow-orphan;font-size:11.0pt;font-family:"Calibri","sans-serif";mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-fareast-language:EN-US;}

La respuesta correcta: cómo atender quejas y reclamaciones

I. Quejas y reclamaciones, origen y causas

Ii. Tipos de quejas

Iii. Motivos reales vs. Motivos personales

Iv. Actitud del cliente

V. Cómo atender las quejas y reclamaciones del cliente

Vi. ¿cuál es la respuesta correcta?

Vii. Ejercicios

Viii. Vulnerabilidad del personal, ¿cómo controlarla?

Ix. Autoestima del personal. Ejercicios

X. Responsabilidad del personal, ¿hasta dónde llega?

Xi. Momentos de magia: el arte de crearlos

Xii. Ejercicio: el cliente satisfecho

Duracion: 4 horas

Impartido por: m.d.i. María del carmen cabrera cisneros


Compara este curso con otros similares
Ver más cursos similares