Quality Seal Emagister EMAGISTER CUM LAUDE
Special Offer - CPD Accredited - NUS Eligible

Customer Service Course - Level 3 - Accredited

Oplex careers
Online
3 opiniones
Precio Emagister

£ 300 - ($ 7,689) £ 19 - ($ 487)
IVA inc.

Información importante

  • Short course
  • Online
  • Duración:
    12 Months
  • Campus virtual
  • Servicio de consultas
Descripción

This online Customer Service course will teach learners how to provide excellent customer service to customers. The course will explore a variety of ways in which good customer service can be established. Whether you are working in the workplace dealing with customers, or want to just add this course to your CV, this course will help you better prepare to deliver effective customer service.


Información importante
¿Esta formación es para mí?

The Customer Service course from Oplex Careers is perfect if you’re just starting out in the industry or simply fancy learning something new.

¿Qué pasará tras pedir información?

One receiving your request about this course, a member of our friendly team will send you all the details about the course and help answer any questions you may have.

You can also see the full course details at: https://deals.oplexcareers.com/course/customer-service-course/?id=6

Precio a usuarios Emagister: Special Offer

Requisitos: There a no specific entry requirements to enroll on the Customer Service course. You need basic numeracy and literacy skills, so everyone is welcome to join the course.

Instalaciones

Dónde se imparte y en qué fechas

Inicio Ubicación

Online

Opiniones

G

02/02/2014
Lo mejor The course was extraordinary and I appreciated it. Incredible to add to my CV.

A mejorar Nothing.

Curso realizado: Febrero 2014 | Recomendarías este centro? Sí.
S

13/05/2014
Lo mejor I enjoyed the course and understood new things about client benefit that I was not aware with. Awesome course.

A mejorar Everything OK.

Curso realizado: Mayo 2014 | Recomendarías este centro? Sí.
C

19/09/2015
Lo mejor I truly felt delighted in the course. It has helped me enormously at my present place of employment, with managing clients on all levels and It can be an addition to my Resume.

A mejorar Nothing bad.

Curso realizado: Septiembre 2015 | Recomendarías este centro? Sí.

¿Qué aprendes en este curso?

Customer Service
Listening
Skills
Complaints
Language
communication
Body
Dealing
Evaluating

Programa académico

The course is split into the following modules:

Introduction
Maintain a positive and customer-friendly attitude
Body Language and Listening
Communication Skills
Dealing With Complaints
Evaluating Customer Service
End of course assessment
Assessment

To assess the learners ability and knowledge to effective understand the topics contained within the Customer Service course, the course features a number of end of module interactive quiz questions.

Additionally, at the end of the course learners will also take an online multiple choice assessment test. This online multiple choice test is marked automatically so you will receive an instant grade and know whether you have passed the course.

Información adicional

Learners will have access to this course for up to 12 months from the date of joining. There is no time limit to complete the course during this period.