Diploma in Customer Service

Customer Service Skills Diploma

Study365
Online
Precio Emagister

£ 399 - ($ 10,260) £ 39 - ($ 1,003)
IVA inc.

Información importante

  • Curso intensivo
  • Beginner
  • Online
  • 45 horas de estudio
  • Duración:
    Flexible
  • Cuándo:
    A definir
  • Campus virtual
Descripción

The Diploma in Customer Service will develop knowledge and skills in key areas such as delivering customer service, customer retention, resolving customer problems, business principles, and managing own performance and professional development.

This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail outlets. Learners will typically have responsibility for organising the delivery of customer service, resolving customer problems, managing team performance etc.

Customer service impacts on all occupational sectors and this qualification could lead to a wide range of jobs in customer service, including:

Contract Centre Supervisor
Customer Service Team Leader
Customer Relations Advisor
Hotel Manager
Sales Manager

Información importante
¿Esta formación es para mí?

This qualification is suitable for learners aged 16 and above. This qualification gives learners the opportunity to develop the skills and knowledge needed to deliver customer service in a range of industries and contexts.
This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail outlets.
The qualification is a competence based qualification and is suitable for a wide range of candidates in employment who wish to enhance their career prospects.

¿Qué pasará tras pedir información?

On receiving your request, one of our stuff members will call you or send you a message by explaining everything about the course you are requesting information including how you can sign up, payment options, exam and enrollment requirements etc.

Precio a usuarios Emagister: Special promotion price.

Requisitos: There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds. Having experience and good academic background will be an advantage to study this course. Learners should be ages 16 or over to undertake the qualification. Good understanding of English language, literacy, numeracy and ICT are required to attend this course.

Instalaciones

Dónde se imparte y en qué fechas

Inicio Ubicación
A definir
Online

¿Qué aprendes en este curso?

Stress Management
Negotiation Skills
Call Centre
Customer Service Skills
Leadership
Customer Service
Team Training
Time management
Sales Manager
Hotel manager
Social Intelligence
Telephone Technique

Programa académico

Description

This Diploma course of Customer Service is comprehensive and is designed to cover the following key areas. This course has been designed for 45 guided learning hours:

COURSE CURRICULUM

1. Customer Service Principles

2. Customer Service Essentials

3. Setting Customer Service Goals & Objectives

4. Communication Skills for Customer Service

5. Customer Service Techniques

6. How to Manage Customer Service Team

7. Improving Your Customer Service Leadership

8. Leading Customer Service Team

9. Teamworking and Team Building

10. Handling Customer Complains

11. How to Work with Unhappy Customers

12. How to Gain Back Lost Customers

13. Telephone Techniques

14. Telephone Etiquette

15. Telephone Customer Service

16. Power of Telephone Courtesy

17. Internal Customer Service

18. Customer Service at Call Centres

19. Social Intelligence

20. Negotiation Skills

21. Time Management

22. Work Life Balance

23. Stress Management at Workplace

24. Safety in the Work Place

Mock Exam

Final Exam

Method of Assessment:

At the end of the course learners will also take online multiple choice question assessment tests. This online multiple choice question tests are marked automatically so you will receive an instant grade and know whether you have passed the course.

Información adicional

Career path


There are different paths in which your career could develop. You can be a; Contract Centre Supervisor Customer Service Team Leader Customer Relations Advisor Hotel Manager Sales Manager