Official Axelos Qualification with Exam

ITIL® Service Operation with Exam

The Knowledge Academy

£ 349 - ($ 9,453)
más IVA

Información importante

  • Curso
  • Intermediate
  • Online
  • Duración:
    90 Days
  • Cuándo:
    A definir

This ITIL Online training course will prepare delegates for the Service Operation exam, which is included in this course. The ITIL Online Service Operation Training Course will build on previous knowledge from the ITIL Foundation certification, which will allow them to improve their career prospects and abilities within the workplace. Students will learn about the principles and operational activities, which can assist in the management of IT product and service performance. The ITIL Online Service Operation Training Course allows the delegates to take part in distance learning at their own pace, adapting to their busy schedules and allow them to complete their exams when they feel ready.

Información importante
¿Esta formación es para mí?

ITIL Online Service Operation Training Course with Exam is intended for those looking to learn about the Service Operation area of IT Service Management to gain the certifications needed for a career or just to improve on their understanding. This ITIL Online Training Course is specifically intended for those with busy schedules that require the flexibility to study in their own time.

This Certification is most suited for:

IT professionals looking for a widely regarded industry-specific qualification
IT support engineers looking to specialise in network support and management
Executive and Directors of IT department
Network Engineers
By choosing online learning instead of a classroom based course, it eliminates the need for time away from work, saving you valuable time and money. It is also ideal for those with tight schedules as our distance learning gives you 90 days access, meaning it can be picked up whenever you have the time. As all you need for this course is an internet connection, this course can be studied from home, meaning you can study in a more comfortable environment, also saving on travel costs.

Requisitos: It is required that delegates complete and pass the ITIL Foundation course and exam before enrolling onto this course.


Dónde se imparte y en qué fechas

Inicio Ubicación
A definir

¿Qué aprendes en este curso?

Service Operations

Programa académico

The ITIL Service Operation Online Training Course covers the following topics:

  • Introduction to Service Operation
    • The processes and service lifecycle phases
    • Main aspects of Service Operation
    • Core concepts of Service Operation
  • Principles of Service Operation
    • How service operation is organised
    • The definition of “operational health”
    • The creation, components and implementation of a complete communication strategy.
  • Service Operation Processes
    • The use of the five key processes
    • The interaction of the five key processes
    • The value to the business that each of the Service Operation processes contribute
  • Technology Consideration
    • What technology supports Service Operation, how these can be used and where
    • The technology required to support the Service Operations processes.
  • Risks, Challenges and Critical Success Factors
    • The challenges and risks related to Service Operation
    • The details behind how challenges can be addressed
    • The Critical Success Factors (CSFs) related to Service Operation
    • Detailed models for measuring and monitoring Service Operation CSFs