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Official Axelos Accredited Product with Exam

ITIL® Service Strategy with Exam

The Knowledge Academy
Online

£ 349 - ($ 9,156)
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Información importante

  • Curso
  • Intermediate
  • Online
  • Duración:
    90 Days
  • Cuándo:
    A definir
Descripción

This ITIL Online training course will prepare delegates for the Service Strategy exam, which is included in this course. ITIL Online Service Strategy Training Course will build on previous knowledge from the ITIL Foundation certification, which will allow them to improve their career prospects and abilities within the workplace. Students will learn about the processes needed to build, test and implement IT products and services. The ITIL Online Service Strategy Training Course allows the delegates to take part in distance learning at their own pace, adapting to their busy schedules and allowing them to complete their exams when they feel ready.

Información importante
¿Esta formación es para mí?

ITIL Online Service Strategy Training Course with Exam is intended for those looking to learn about the Service Strategy Training area of IT Service Management to gain the certifications needed for a career or just to improve on their understanding. This ITIL Online Training Course is specifically intended for those with busy schedules that require the flexibility to study in their own time.

This Certification is most suited for:

IT support engineers looking to specialise in network support and management
Network Engineers
IT professionals looking for a widely regarded industry-specific qualification
Executive and Directors of IT department
By choosing online learning instead of a classroom based course, it eliminates the need for time away from work, saving you valuable time and money. It is also ideal for those with tight schedules as our distance learning gives you 90 days access, meaning it can be picked up whenever you have the time. As all you need for this course is an internet connection, this course can be studied from home, meaning you can study in a more comfortable environment, also saving on travel costs.

Requisitos: It is required that delegates complete and pass the ITIL Foundation course and exam before enrolling onto this course.

Instalaciones

Dónde se imparte y en qué fechas

Inicio Ubicación
A definir
Online

¿Qué aprendes en este curso?

IT
Service Strategy
ITSM

Programa académico

The ITIL Online Service Strategy Training Course will cover the following topics:

  • Introduction to Service Strategy
    • The value of Service Strategy to the business
    • Service Strategy in regards to the rest of the lifecycle
    • Goals and purposes of service strategy
    • The scope of service strategy
  • Service Strategy Processes
    • The management level concepts for the five service strategy processes
    • Objectives of each process
    • Scope of each process
    • Purpose of each process
  • Service Strategy Principles
    • The four Ps of Service Strategy
    • Deciding on a Service Strategy
    • Using source strategies and service economics
  • Governance
    • Analysing IT governance
    • Setting strategy by leveraging government frameworks and bodies
  • Implementing Service Strategy
    • Developing implementation strategies which follow the lifecycle
  • Organising for Service Strategy
    • Creating an organisational design using relevant departmental and development methods
    • Influencing Service Strategy techniques and principles to create effective strategy
  • Technology considerations
    • Opportunities for service automation
    • Use of technology across the lifecycle