Telephone sales training

dancing lion training & consultancy
In company
2 opiniones

£ 337 - ($ 9,095)
IVA inc.

Información importante

  • Curso
  • In company
  • Duración:
    2 Days
  • Cuándo:
    A definir

How effective are your team in selling over the phone? In this stimulating two-day course, telephone sales people will learn the core skills to be highly successful in their roles.

This training programme is typically delivered in English.
Translators can be provided at an additional cost.

Información importante
¿Qué objetivos tiene esta formación?

Increased confidence, skill and enthusiasm for the sales role resulting in increased business for the company. This course will provide essential building blocks for those new to the role, whilst contributing valuable tips and a refresher for those wanting to develop their existing skills further.



Dónde se imparte y en qué fechas

Inicio Ubicación
A definir



Lo mejor This course went way beyond my expectations. I discovered not just how to sell over the phone but how to improve my communication in all sorts of other situations. Great!

A mejorar No negative aspects.

Curso realizado: Agosto 2016 | Recomendarías este centro? Sí.

Lo mejor This course gave me the confidence and skill I needed to excel in my new job.

A mejorar Everything OK.

Curso realizado: Mayo 2015 | Recomendarías este centro? Sí.

¿Qué aprendes en este curso?

Telephone Skills
Negotiation Skills
Influencing Skills
Customer Care
Business Presentation Skills
Closing Skills
Effective Communication
Sales Training
Goal Setting
Sales skills
Influencing Skills

Programa académico

By the end of the course participants will be have gained the following skills:

❖goal setting, monitoring and trouble shooting performance problems
❖understanding and assessing the impact you make over the telephone
❖the dynamics of effective communication
❖developing awareness of vocal tones and communication habits that can create misunderstanding and negative reactions
❖spotting sales opportunities and buying signals
❖identifying the customers’ needs through effective questioning skills
❖presenting the company’s products and services
❖dealing with considerations and objections
❖maintaining a positive mental outlook and body posture
❖closing the sale