Metodo Consultores

ITIL v3 Foundation E-Learning Course

Metodo Consultores
En línea

$ 14,259
*Precio Orientativo
Importe original en USD:
US$ 699
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Información importante

Tipología Capacitación laboral
Metodología En línea
Lugar México
Horas lectivas 18h
  • Capacitación laboral
  • En línea
  • México
  • 18h

Objetivo del curso: At the end of this course, learners will be able to: Identify the key principles and concepts of IT Service Management. Identify the benefits of implementing ITIL in an organization. Identify Service Management processes and understand how they map to the Service Lifecycle. Identify the basic concepts and definitions related to the Service Lifecycle. Identify the activities and roles involved with the Service Lifecycle. Identify the relationships among the components of the Service Lifecycle and understand how they map to other components. Destinatarios del curso: Audience: IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers, System Integrators.

Información importante Instalaciones (1) y fechas
Dónde se imparte y en qué fechas
Inicio Ubicación
Ciudad de México (Distrito Federal), México
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Inicio Consultar
Ciudad de México (Distrito Federal), México
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Preguntas Frecuentes

· Requisitos

None, although a familiarity with IT Service Delivery will be beneficial.

Programa académico

ITIL v3 Foundation E-Learning Course offers scenario-based training with real-life connects. Learners will attend a Virtual Training Conference at the majestic Royal Chao Phraya Hotel in Bangkok. In this virtual atmosphere, the learners will attend conference sessions hosted by two ITIL Experts, who will explain the foundations of ITIL v3. As part of the learner�s stay at the hotel, they will have the opportunity to assist the hotel management team with different projects and scenarios that will test their new ITIL knowledge.

This self-paced course introduces the learners to the Lifecycle of managing IT Services to deliver to business expectations. It offers concrete foundation knowledge of the core disciplines of ITIL v3.

The ITIL v3 best practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement. These disciplines represent a Service Lifecycle framework that enhances alignment with the business while demonstrating business value, improving ROI, and enabling IT to solve specific operational needs.

Certificate: ITIL Foundation Duration: 18 hours Course Delivery: Self-Paced E-Learning Languages: English ITL9320E Credits: 2 Credits to ITIL Expert PMI PDUs: 18

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