Sicap

XenApp and XenDesktop Help Desk Support

Sicap
En Miguel Hidalgo

$ 20,063
más IVA
*Precio Orientativo
Importe original en USD:
US$ 1,000
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Información importante

Tipología Capacitación laboral
Lugar Miguel hidalgo
Horas lectivas 14h
Duración 2 Días
  • Capacitación laboral
  • Miguel hidalgo
  • 14h
  • Duración:
    2 Días
Descripción

The Citrix XenApp and XenDesktop Help Desk Support course provides help desk representatives with the skills required to effectively troubleshoot and resolve user issues faster, prevent issues from reoccurring and use the proper consoles during troubleshooting to quickly determine the root cause of user issues within a XenApp or XenDesktop 7.x environment

Información importante Instalaciones (1) y fechas
Dónde se imparte y en qué fechas
Inicio Ubicación
Consultar
Miguel Hidalgo
Bosque de Duraznos 65-601a, Col. Bosque de Las Lomas, 11700, Ciudad de México (Distrito Federal), México
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Inicio Consultar
Ubicación
Miguel Hidalgo
Bosque de Duraznos 65-601a, Col. Bosque de Las Lomas, 11700, Ciudad de México (Distrito Federal), México
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Preguntas Frecuentes

· ¿Cuáles son los objetivos de este curso?

Students will leave class with the ability to troubleshoot user issues, including interpreting user needs, asking the proper questions to resolve common issues, and applying documentation practices when troubleshooting to ensure a smooth transition when escalation is necessary.

· ¿A quién va dirigido?

This course is intended for help desk representatives support XenApp and XenDesktop 7.x users.

· Requisitos

Before taking this course, Citrix recommends that students: - An understanding of server, desktop and application virtualization concepts

· ¿Qué diferencia a este curso de los demás?

Certified Instructor and materials Master Citrix Certified Instructor

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¿Qué aprendes en este curso?

Redes
Computadoras
Conectividad redes
Redes de datos
Redes digitales
Seguridad informática
Servidor de contenidos
Electrónica de microprocesadores
Instalación
Seguridad en internet

Profesores

Verónica García Morales
Verónica García Morales
Instructor/Consultor

 2012 Outstanding Customer Satisfaction Award IBM Latin America Febrero 2013  Citrix Certified Instructor 2013 for Virtualization Enero 2013  Citrix Certified Administrator for Citrix XenServer 6 Enero 2013  Citrix Certified Advanced Administrator for Citrix XenApp 6 Enero 2013  Citrix Certified Instructor 2012 for Virtualization Enero 2012  Citrix Certified Administrator for Citrix XenDesktop 5 Diciembre 2011  Americas Master CCI Pilot 2011 Mayo 2011  Citrix Certified Administrator for Citrix XenApp 6 Marzo 2011  Citrix Certified Instructor 2011 for Virtualization

Programa académico

Topic Outline

Provided is the topic outline for the Citrix XenApp and XenDesktop Help Desk Support course:

 Supporting XenApp and XenDesktop as a Help Desk Representative

§ XenApp and XenDesktop 7.x Architecture

§ XenApp and XenDesktop 7.x Infrastructure

§ Overview of the Help Desk

 Configuring Citrix Receiver and Using Citrix StoreFront

§ Authentication to a XenApp or XenDesktop Environment

§ Understanding Citrix Receiver

§ Navigating Receiver

§ Troubleshooting Receiver Issues

 Researching Issues with Citrix Studio

§ Delegated Administration

§ Working with Machine Catalogs

§ Working with Delivery Groups

§ Understanding Citrix Policies

§ Understanding End-User Profiles

§ Troubleshooting Policies

 Printing in a XenApp and XenDesktop Environment

§ Printing Concepts

§ Architecture

§ Default Printing Behavior

§ Printer Provisioning

§ Citrix Universal Print Driver and Server

§ Troubleshooting Printing Issues

 Resolving Issues Using Citrix

§ Citrix Director

§ Viewing User Details

§ Interacting with the End User

§ Resolving End-User Issues

§ Monitoring with the Director Dashboard

§ Troubleshooting Director Issues

Información adicional

This course is offered instructor-led (ILT) and virtual instructor-led (vILT) with demonstrations and the practical application of concepts through hands-on exercises in a live lab environment.

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