Realvalley Healthcare Ltd

Complaints Handling - e-Learning CPD

Realvalley Healthcare Ltd
En línea

$611
más IVA
*Precio Orientativo
Importe original en GBP:
GBP25

Información importante

Tipología Curso
Nivel Intermediate
Metodología En línea
Inicio Fechas a escoger
Campus virtual
Envío de materiales didácticos
Servicio de consultas
Clases virtuales
  • Curso
  • Intermediate
  • En línea
  • Inicio:
    Fechas a escoger
  • Campus virtual
  • Envío de materiales didácticos
  • Servicio de consultas
  • Clases virtuales
Descripción


This course will look at how to respond to complaints, the complaints handling process and how to identify incidents and errors.

Instalaciones (1) y fechas
Dónde se imparte y en qué fechas
Inicio Ubicación
Fechas a escoger
Online
Inicio Fechas a escoger
Ubicación
Online

¿Qué aprendes en este curso?

Quality
Legislation
Learning
Support
Comments
Handling
Working
Service
Complaints
Quality
Demonstrate
Near misses
Handling comments
Handling comments

Programa académico

Learning Outcomes
  • Demonstrate how to respond to comments and complaints in line with legislation and agreed ways of working;
  • Describe who to ask for advice and support in handling comments and complaints;
  • Explain the importance of learning from comments and complaints to improve the quality of service;
  • Describe how to recognise adverse events, incidents, errors and near misses;
  • Explain what you must and must not do in relation to adverse events, incidents, errors and near misses; and
  • Identify the legislation and agreed ways of working in relation to reporting any adverse events, incidents, errors and near misses.