Capability-Operational Support & Analysis (OSA)
Curso
En México
*Precio estimado
Importe original en USD:
$ 2,850
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Descripción
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Tipología
Curso
-
Lugar
México
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Duración
5 Días
Objetivo del curso: Long gone are the days where the datacenter was in the basement and the. helpless desk was a necessary evil. Today, businesses are irreversibly dependent upon their technology, and real dollars are lost when those services are not available. The ITIL Version 3 (V3) Capability Course. Operational Support and Analysis (OSA). provides the best practice process knowledge required to monitor, deliver and support the IT services required to meet the business; needs, while preventing and reducing the costs of outages and lost productivity. Destinatarios del curso: The primary audience is: -IT/Business Professionals and Process Owners requiring deep role-based knowledge of the OSA processes -Individuals seeking to achieve the ITIL Master or ITIL Expert™ Certification
Sedes y fechas disponibles
Ubicación
Inicio
Inicio
Acerca de este curso
Candidates for this course have: ITIL® V3 Foundation – obtained through ITIL® V3 Foundation or Bridge Course Recommended: 2 to 4 years IT Service Management experience A minimum of 12 hours of personal study
Opiniones
Programa académico
Upon successful completion learners will understand:
Service Management as a Practice
Service Operation principals
Operational Support and Analysis (OSA) processes
-Event Management
-Incident Management
-Request Fulfillment
-Problem Management
-Access Management
Operational activities of the processes covered in other lifecycle phases Service Operation roles, responsibilities and functions including Service Desk, Technical, IT Operations and Application Management
Technology and implementation considerations
Challenges, Critical Success Factors and risks
¿Necesitas un coach de formación?
Te ayudará a comparar y elegir el mejor curso para ti y a financiarlo en cómodas cuotas mensuales.
Capability-Operational Support & Analysis (OSA)
*Precio estimado
Importe original en USD:
$ 2,850