Capability-Service Offering & Agreements (SOA)

Objetivo del curso: The primary goal of IT Service Management (ITSM) is to deliver quality IT services that enable desired business outcomes. To do this, service providers perform a precarious balancing act. They must build and maintain customer relationships, manage demand and patterns of business activities and align internal and external suppliers, while maintaining fiscal responsibility and making sound IT investments. The ITIL Version 3 (V3) Capability Course. Service Offerings and Agreements (SOA). Destinatarios del curso: The primary audience is: ? IT/Business Professionals and Process Owners requiring deep role-based knowledge of the SOA processes ? Individuals seeking to achieve the ITIL Master or ITIL Expert™ Certification