ISO/IEC 20000 Foundation
Curso
En línea
*Precio estimado
Importe original en USD:
$ 1,895
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Descripción
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Tipología
Curso
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Metodología
En línea
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Duración
5 Días
Objetivo del curso: Both internal and external IT service providers are challenged more than ever to provide high quality IT services through effective and efficient IT Service Management (ITSM) processes. In 2005 ISO/IEC 20000 (also referred to as ISO 20000 and ISO 20K) was officially declared the international standard for ITSM. Destinatarios del curso: IT staff of internal and/or external IT service providers with an interest in Service Quality Management (SQM) and ISO/IEC 20000. For organizations considering outsourcing, this class provides insight into what can / should be expected of their service providers. The combination of IT Infrastructure Library™ (ITIL®) Foundation and the ISO/IEC 20000 Foundation certificate provides a firm basis for professionals working in, or toward, an ISO/IEC 20000 certified organization
Acerca de este curso
ITIL® Foundation certification is preferred
Opiniones
Programa académico
The ISO/IEC 20000 Certificate, which is issued to organizations, not individuals, confirms the organization has demonstrated sufficient evidence of a quality ITSM Program. For organizations not immediately seeking ISO/IEC 20000 certification, the training provides an international standard of best practices against which to benchmark your current ITSM and Service Quality Management programs.
¿Necesitas un coach de formación?
Te ayudará a comparar y elegir el mejor curso para ti y a financiarlo en cómodas cuotas mensuales.
ISO/IEC 20000 Foundation
*Precio estimado
Importe original en USD:
$ 1,895