Lifecycle-Continual Service Improvement (CSI)
Curso
En línea
*Precio estimado
Importe original en USD:
$ 1,895
¿Necesitas un coach de formación?
Te ayudará a comparar y elegir el mejor curso para ti y a financiarlo en cómodas cuotas mensuales.
Descripción
-
Tipología
Curso
-
Metodología
En línea
-
Duración
5 Días
Objetivo del curso: The old adage. If you are not moving forward, you are moving backwards,' sums up the need for organizations to continually improve service quality, operational efficiency and business continuity. Based on the Continual Service Improvement (CSI) publication within the ITIL core library, this course focuses on the strategies, concepts and techniques for planning, implementing and optimizing a successful, metrics-driven CSI program. Destinatarios del curso: The primary audience is: ? CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers involved in the management and control of the activities and techniques within the CSI stage of the Service Lifecycle
Acerca de este curso
Candidates for this course have: ITIL® V3 Foundation – obtained through ITIL® V3 Foundation or Bridge Course Recommended: 2 years IT Service Management experience A minimum of 21 hours of personal study
Opiniones
Programa académico
Continual Service Improvement purpose, goals, objectives and principles
Continual Service Improvement processes, models and techniques
Organization for Continual Service Improvement
Technology for Continual Service Improvement
Implementation considerations
Critical success factors and risks
¿Necesitas un coach de formación?
Te ayudará a comparar y elegir el mejor curso para ti y a financiarlo en cómodas cuotas mensuales.
Lifecycle-Continual Service Improvement (CSI)
*Precio estimado
Importe original en USD:
$ 1,895