Lifecycle- Service Design (SD)

Objetivo del curso: Service Design brings the output of Service Strategy to life by designing new or changed services that satisfy business objectives and are secure, resilient and reliable. Based on the Service Design publication of the ITIL V3 core library, this course focuses on the planning, implementing and optimizing of Service Design processes, plans, policies and standards that ultimately will be used to transition and operate the service in the production environment. Destinatarios del curso: CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of design activities within the Service Lifecycle ?