Lifecycle-Service Strategy

Objetivo del curso: Service Strategy is the axis upon which the other stages of the IT Lifecycle are based. It is in this stage that the high-level strategic value of each service is considered and weighed against other existing and proposed services. Based on the Service Strategy publication of the ITIL V3 core library, this course focuses on designing, developing, and implementing service management, not only as an organizational capability but also as a strategic asset. Destinatarios del curso: CIOs, CTOs, IT and Business Professionals and Process Owners involved in the strategic planning, execution and control of IT Services ? Individuals who require a detailed understanding of the ITIL Service Strategy stage and how it may be im-plemented to enhance the quality of IT service provision within an organization ? Individuals seeking to achieve the ITIL Master or ITIL Expert™ Certification